Cancel a Transaction

You may submit a cancellation notice in the ways detailed below, in accordance with the Israeli Consumer Protection Law, 1981 and applicable law.

Eligibility for cancellation, cancellation deadlines, cancellation fees and the refund are determined by law and the terms of the transaction.

Submit a cancellation request online

Required to identify the person submitting the cancellation notice.

If you have one.

You don't have to explain why you're cancelling.

Submitting this form constitutes a cancellation request and is not an automatic confirmation of refund eligibility. The request will be reviewed according to law and the terms of the transaction.

Other ways to submit a cancellation notice

What happens now?

Once we receive the request, we'll review the transaction details and cancellation eligibility according to law and the terms of the transaction. An update will be sent to the contact details you provided.

Want to change or cancel a session that's already booked?

Cancelling or changing a booked appointment is subject to Mifgashim's appointment cancellation policy. You don't need to submit a transaction cancellation request if you only want to change or cancel the session time.

Appointment cancellation policy and voucher terms

For the full purchase terms, voucher use and cancellation policy → Terms & policies